Questions, honestly answered.
If the answer is not here, write to us — we read every email. hello@velora.studio.
Add a piece to your bag, open the bag, hit checkout. We accept card, GoPay/OVO/Dana, virtual accounts (BCA, Mandiri, BNI, BRI), and cash on delivery in Yogyakarta.
Yes — within 12 hours of placing it. Email us at hello@velora.studio with your order number. After 12 hours your piece may already be in production.
It usually lands within ten minutes. Check spam first. If still missing after an hour, write to us and we will resend it by hand.
Every payment runs through a 256-bit encrypted gateway (Stripe + Midtrans). Velora never sees or stores your card details.
Write to us. We answer by hand.
No bots, no templates. The studio writes back within one business day, often the same morning.