/ HELP — FAQ
Questions, honestly answered.
If the answer is not here, write to us — we read every email. hello@velora.studio.
/ SHIPPING — 04 ENTRIES
Indonesia first. International on request via DHL — write to us before ordering for a quote.
Every Thursday from our Yogyakarta atelier. You receive a tracking link by email within 12 hours of dispatch.
Express JNE YES is IDR 45.000. Regular JNE REG is IDR 25.000. Studio pickup is free, by appointment. Orders over IDR 1.000.000 ship free.
Yes. Select studio pickup at checkout — we will email you to schedule a time, Tuesday to Saturday, 11.00 to 17.00 WIB.
/ STILL UNSURE
Write to us. We answer by hand.
No bots, no templates. The studio writes back within one business day, often the same morning.